Collaboration and Communication All-in-one Place
Transform Teams into an all-in-one communication solution bringing together calling, chat, and meetings into a single application.
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Features
Building great customer relations and ensuring optimum customer satisfaction requires a front-line connection to Sales and Customer Service. Digitally transforming organizations create rich customer experiences, empower their agents, find new ways to add value in a service economy while providing proactive and predictive care.
Interactive Voice Response (IVR)
Be ready for customer calls and impart personalized experience
Skill-Based Call Routing
Route incoming calls to agents possessing the desired skill sets
CRM Integration
Get a holistic view of your callers
Connect, communicate, collaborate with ease
Collaborate Seamlessly
Agents can use the integrated directory, search and present features to find the subject matter they need. They can determine availability and collaborate in real time with a single click
Improve Agent Productivity
Empower agents with a single interface to communicate and collaborate. Real-time access to experts gives them the ability to resolve customer issues within the first contact
Preview Your Digital Transformation Journey
Book a Demo to experience how these technologies combined with our expertise can jumpstart your digital transformation journey and help you realise your business objectives.
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